3 Business Benefits of Human-Centered AI Systems
3 Business Benefits of Human-Centered AI Systems
Research from Harvard Business Review spanning 1,500 companies found that the companies where AI and humans worked alongside each other achieved the most significant performance improvements.1
Thus far, most executives and change managers have focused on using AI to automate simple manual workloads. But to reach the AI’s true potential, it’ll be necessary for humans and AI to collaborate; enhancing and complementing each other’s strengths.
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Human and AI systems can bolster an organization’s leadership, teamwork, creativity and social skills while amplifying the company’s speed, scalability and quantitative capabilities. In order to do that, business leaders need a clear framework for:
Further, business leaders have to explore how human-AI systems can advance their enterprise goals. They have to evaluate:
4 Questions to Help Build a Human-AI Collaboration Framework
Managers need a best practices framework to design their human and AI collaboration by considering the nature of the collaboration as well as these characteristics:
The Partnership on AI organization outlines the four questions that business executives should ask before designing a human-AI collaboration framework within their enterprise2:
For human-AI collaborations to reach their full potential, business leaders have to design systems that are useful, safe, transparent and beneficial. Taking these metrics into account will also help users trust the system and easily embed it in their operations.
Chief Scientist and Managing Director of US Government Accountability Office (GAO), Dr. Tim Persons says, “I think we’re still underestimating how much we’re going to get out of [AI] over time as it evolves. I think it’s going to surprise us.”1
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