The Intelligent Way to Implement AI in Your Organization

Artificial intelligence is no longer in the phase where businesses are simply looking for proof of concept and beginning to experiment with the technology. AI is now mainstream, and organizations are seeing benefits — mature adopters are looking for high-value outcomes from AI.

Advancements in machine learning, computer vision, deep learning, and natural language processing have taken AI from the bounds of chatbots and virtual assistants to an integral part of the company-wide tech stack that’s helping actualize business intelligence.

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Understand the fundamentals of how to implement AI in your organization.

But AI is disruptive and integrating AI in an organization means changing the very architecture of a business. Luke Tang, General Manager at Global AI+ Accelerator program, says,

“From the enterprise’s point of view, what's happening right now could disrupt some core corporate business processes around coordination and control: scheduling, resource allocation and reporting.”

The Strategic Way to Implement AI

Business leaders need to know how to navigate the change AI will bring about in their organization.

Put people first

Investment in AI requires a proportionate investment in employees. The power of the human-AI hybrid team is much superior to either AI or human intelligence.

Most businesses executives across all industries believe that training employees in the foundational knowledge of AI will be crucial in their business. About 53% of organizations have already started creating AI training programs or working with partner companies to help their employees get up to speed.

Considering there is a big AI talent gap, only depending on hiring skilled AI workers will slow down enterprise AI projects.
As AI adoption reaches scale and brings on more disruption, embracing training and reskilling current employees will help organizations get better pay off from their AI investments.

Promote a culture of life-long learning

Learning is not going to be a one-time event, especially when it comes to AI. Both the technology and the algorithms that AI use will evolve, and team members will have to be prepared to keep stride with the changes.

Businesses that can foster a culture of lifelong learning and help their employees continuously develop new skills stand to benefit from AI the most.

Restructuring organizational culture requires a top-down approach — which means business leaders also need to hone and evolve their AI skills and get a deeper understanding of the technologies they are using to take their company forward.

Companies that cannot adapt to the changes that AI will bring run the risk of becoming obsolete.

Build a transparent business model

AI systems cannot work well within a business silo and need access to data from across all verticals of the organization to present the most accurate business intelligence. Hence, transparency in every aspect of the business will be a marker for success with AI.

Considered from another perspective, transparency about AI will also allow business leaders to champion the technology amongst its true end-users, the employees. Open communication about AI can go a long way in curbing fears about AI and help foster trust and genuine interest in using the technology to extract the most value.

Lastly, the AI systems themselves have to be transparent. AI often presents the black box problem, and its algorithms are unexplainable. An opaque intelligent system can risk the business’s reputation and put individuals at risk. Business leaders have to ensure that the AI systems they are implementing are ethical, fair and explainable.

Think about AI strategically

Automation is a good starting point for AI deployment. It’s the low-hanging fruit companies can use to check proof of concept and make quick gains.

But business leaders need to have a well-defined AI strategy to get the most out of their AI initiatives. They should consider how they can change their business processes around AI, leverage their structured and unstructured data and reinvent every aspect of business for the better.

Start now

Businesses that have implemented AI have seen business gains, and mature AI adopters are already enjoying significant growth and advantage. Companies that haven’t deployed AI yet are at risk of lagging behind to an extent they cannot ever make up.

Experts widely agree that AI is the most disruptive technology, and it’s driving change at an astounding speed.

Business leaders have to learn how to radically evolve their leadership skills, manage people and change and maximize the benefits of AI for their organizations.

Sign up for the MIT AI Leadership course to learn how to hone your capabilities as a leader empowered to leverage AI for business growth.

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